More and more companies are now replacing their old telephone systems with the state-of-the-art VoIP services. This communication service gained some good following due to its wide-ranging benefits – it cuts the costs on telephone bills, offers virtual local numbers, telecommuting, private faxes and many more. Still, not all businesses in Singapore are able to make the most out of these advantages as some of them often end up hiring incompetent providers. For that reason, we listed down some of the common mistakes made when choosing a VoIP service provider, as well as some ways you can do to avoid them.

1. Choosing an Inexperienced VoIP Provider
Selecting a VoIP service that’s new in the industry is perhaps one of the biggest mistakes you could make when hiring one. Aside from not knowing how to successfully deploy their service into your business, they might also be using you as a test subject. Even worse, they could go out of business with no notice at all, leaving devastating effects to their clients. To avoid the risk of this happening to you and your business, opt for a provider who’s been delivering VoIP services for five years already. This length of time is already an indicator of quality services, satisfied clients, and stable finances.

2. Installing a VoIP Service on an Unstable Internet Connection
Nearly 60 percent of the VoIP-related issues experienced by some businesses in Singapore are often due to their internet connection. An insufficient or unstable connection could cause choppy voice, dropped calls, and frustrated staff. One way of preventing this is ensuring that your internet connection is stable enough and free of problems before a VoIP system is installed. Your prospective provider like www.crystalvoice.com.sg from Singapore should have all the tools necessary to diagnose the issues of your internet, as well as to determine its stability. So before switching to VoIP, make sure first that your internet cap is large enough and has a stable connection to handle a good number of simultaneous calls.

3. Neglecting the Hidden Charges in VoIP Installation
While the cheap VoIP pricing you saw on the internet may seem appealing, do know that it’s not what it seems. Unlimited calling plans often only include the provider’s network which is very small. With an off network usage that could get as high as $.065/minute and a desk phone being used about 750 minutes/month, the charges you will have every month is anything but cheap.

Your best bet to deal with the hidden charges is to choose a VoIP in Singapore that has an unlimited plan for both local and international calls. Although variable plans are also a good option, they can be too unpredictable in terms of price – but if you prefer this kind of plan, ensure that you know the plan’s per-minute charges. Estimate your business’ monthly usage and then do the math.

4. Hiring a Provider Who Doesn’t Deliver All the Features
Most VoIP providers in Singapore offer a lot of exciting features and capabilities in their services. However, some of common phone system functions like the busy lamp field or the paging feature might not be offered at all. Don’t take these basic telephone features for granted. Instead, spend some time watching how the new system is used and which features are necessary to achieve a smoother business operation. Plus, verifying that you have been provided with these features will save you from experiencing any nasty surprises later on.

5. Selecting a Provider Who Won’t Consider Traffic and Bandwidth
Internet connections from DSL circuits and cable companies tend to have lower upload speeds, especially if unorganized data and voice traffic completes for this limited resource. Even more so if you are sending a large email while conducting a phone call. Save yourself from experiencing any of these communication issues by opting for a VoIP provider who will prioritize dealing with the traffic in your internet connection. Inquire about how could your data vendor prioritize their voice traffic, and if they can’t seem to give you an answer or claim that it doesn’t have to be done, then you would very well find a new VoIP provider.

6. Choosing a Provider Who Doesn’t Offer a Disaster Recovery Plan
Another common mistake that most VoIP clients make is hiring a provider without knowing whether or not they offer a disaster recovery plan for their system. Failing to ask your prospective provider about their disaster recovery plan could leave you and your business in a bind in the event that a system failure occurs. Instead of assuming that your VoIP provider will automatically include a disaster recovery plan in their services, don’t hesitate to inquire as whether or not they will be providing you with the said recovery plan.

7. Switching Providers Without Knowing the Termination Rules
Most vendors of VoIP in Singapore often offer attractive pricing and cheaper installation charges in exchange for their client’s long-term commitments. So ensure that you review the contract you signed with them, and that you understand the cancellation procedures, remaining term, as well as termination charges included in it. Knowing these things will also keep you from getting surprise charges after committing to a new VoIP provider.

Switching to VoIP service allows you to enjoy advantages like reduced phone bills and transformed manner of business operations. For that reason, ensure that you avoid committing any of the aforementioned mistakes when choosing your VoIP provider so you could make the most out of the advantages offered by this state-of-the-art communication system.